POLICIES & COMMITMENTS
Missed Lessons
We understand that plans can change, so flexibility is offered for rescheduling within the following limits:
1 lesson in a 5-lesson term
2 lessons in a 10-lesson term
3 lessons in a 20-lesson term
Please note that additional rescheduling beyond these limits cannot be accommodated.
Your lesson time is set aside specifically for you, and a minimum of 24 hours’ notice is kindly requested for any cancellations or changes. Notifications can be made via text or email.
Lessons missed without 24-hour notice will be considered completed and cannot be rescheduled or refunded.
For holidays, we can mutually agree on a pause, with one break of up to three weeks permitted per calendar year. After this period, any unused lessons will be considered completed and are non-refundable.
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Make-up Lessons
Lessons cancelled with at least 24 hours’ notice can be made up by adding 10 to 20 minutes to the remaining lessons within the current term.
Make-up lessons must be completed within the current term and cannot extend beyond its original number of weeks. For example, a 10-week term cannot be extended to 11 weeks.
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Registration & Payments
To secure your place at Keyan Music Studio, full payment is required at the time of registration. This ensures that your lesson times are reserved throughout the term.
Payment for the following term is due at the last session of the current term, ensuring your continued enrollment without disruption.
Lessons commence once registration is complete. A late fee of $10/week will be applied to any overdue payments to maintain smooth scheduling.
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Commitment
Regular attendance at weekly lessons is strongly encouraged, as a commitment to the school year is essential for developing musical skills. Students are responsible for arriving on time, as lost time due to lateness will not be made up. If a student does not intend to continue lessons after their payment period, they are expected to provide a four-week notice, regardless of their plans to return. Please note that students who miss lessons between payment periods cannot assume their time slot will be held for them. To retain their time slot, missed lessons should be made up in the following weeks.
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Withdrawal (20-Lesson Only)
For students enrolled in the twenty-session registration period, a minimum commitment of ten lessons is required. If a student wishes to discontinue lessons after fulfilling this commitment, they must provide written notice at least four weeks in advance. Upon withdrawal, students will be charged for an additional four lessons, which they may choose to attend. Please note that students enrolled in the five-lesson and ten-lesson registration periods are not subject to a termination policy.
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Suspension of Students
Keyan Music Studio reserves the right to suspend students for non-payment of tuition or inappropriate conduct, including disrespect towards instructors, damage to studio property, unexplained absences, or actions that jeopardize the safety or well-being of others.
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Cancellation of Instruction
Keyan Music Studio reserves the right to withdraw any course or level of instruction, or to close any Music Center location, at any time without notice or liability. In such cases, tuition fees will be refunded for any remaining unused lessons that are cancelled due to the withdrawal or closure.
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Parents in Classes
For private lessons involving children under 17 years old, parental presence is required. Their participation assists with note-taking during class, facilitates communication with the teacher, and supports the establishment of a consistent practice routine at home.
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Keyan Music Studio Environment
To ensure the best learning experience, Keyan Music Studio is a smoke-free, scent-free, and pet-free environment. We prioritize the well-being of all students and visitors and encourage everyone to wear face masks while on the studio premises. This policy helps create a focused and comfortable atmosphere that supports musical growth. We appreciate your cooperation in maintaining this conducive learning environment.